Get in touch
Have questions about your order, or a general inquiry?
How can we help?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
In between sizes? Perfect, all gems are cut to order so feel free to share your measurements in the note section when you check out.
If you require further assistance regarding sizing and measurements feel free to send us an e-mail, our team is happy to help.
Can I cancel my order?
Once an order has been placed and processed, it cannot be canceled. Please contact us within 12 hours of order placement via email at: info@georgiasgems.com if you need to make changes to your order.
How long does it take to receive my order?
All orders take 7-10 business days to process and create. Standard priority shipping takes between 3-5 business days. If you need a rush order or expedited shipping, please send us an email and we’ll adjust at an additional cost.
Shipping, Returns & Exchanges
All orders are shipped using USPS Priority mail unless other options are selected. If you have any questions regarding your order, please contact us at: info@georgiasgems.com.
We ship all orders to all US states and territories. Orders being shipped to US territories such as Hawaii, Alaska, US territories, and P.O. Boxes do not qualify for expedited shipping. We do not ship internationally at this point.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that your order was received. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you accept returns or exchanges?
Due to the nature of our products all sales are final. We do not accept returns or exchanges.
Product Care
Caring for your swimwear is important. Make sure you follow these simple steps to keeping your swimwear in optimal condition.
Do not dry clean or wash in warm or hot water.
Do not iron or leave directly in the sun.
Hand wash in cold water.
Lay flat, out of direct sunlight to dry.
Make sure that sand is removed from the garment as this can dry out the fabric. Store in a dry place where air flows frequently to avoid moisture from building.
Do not leave in direct sunlight or wear in extremely chlorinated water - this may cause colour to fade and damage material.
Avoid contact with rough surfaces. ex. - rocks, pebbled / stone pool surfaces.
*We do not take responsibility for fabric damage as a result of incorrect washing/sun damage/chlorinated water damage.
Wholesale
Currently, we do not offer wholesale for custom gems. They can can only be individually purchased for personal use. The ready to ship gems are available for small boutique sized wholesale orders. Please send all inquiries to the email below.
